Returns & Refunds
A Whale of a Time aims to bring you quality products from independent producers in the Highlands and Islands, thoughtfully curated into gift boxes for a variety of occasions and celebrations.
Some of the producers we work with are small and this can mean that there are sometimes supply issues. In some cases, this might mean that we substitute a bar of chocolate for a different flavour than the one shown. Any substitution will be reasonable, if you order whisky we won’t send you vodka and if you order tea, we won’t send you coffee!
We hope this doesn’t happen but if your order arrives damaged or the quality is not as you would expect, we will provide a replacement or refund.
Please provide a photo of the damage so we can make sure this doesn’t happen in the future, together with your order number, to firstname.lastname@example.org and we will arrange a replacement or refund.